Last updated: {{30/11/25}}
Welcome to kgfneofutures.com (“we”, “our”, “us”). By accessing or using our website, you agree to follow the Terms & Conditions outlined below. These terms apply to all users, customers, and visitors of our platform.
If you do not agree, please discontinue using the website.
1. General Overview
KGF Neo Futures is an ecommerce platform in Bangladesh offering electronics and lifestyle products including watches, kids’ toys, handmade dresses, perfumes, calculators, and more.
We follow widely accepted ecommerce business standards in Bangladesh to ensure a safe and transparent shopping experience.
2. Account Responsibilities
When creating an account:
You must provide accurate and updated information
You are responsible for maintaining the confidentiality of your login details
Any activity under your account is your responsibility
We reserve the right to suspend or terminate accounts for fraudulent activity or policy violations
3. Product Information
We aim to provide accurate product descriptions, images, and specifications.
However:
Colors may vary slightly due to screen differences
Product availability may change without notice
Prices may be updated anytime as per business requirements
If a pricing error occurs, we reserve the right to cancel or adjust the order.
4. Orders & Payments
By placing an order, you agree that:
All information provided is correct
You understand the pricing and delivery charges (if any)
Payment is made through our accepted methods (mobile banking, cash on delivery, card payments where available)
We reserve the right to cancel orders due to:
Stock unavailability
Failed or suspicious transactions
Incorrect information provided
5. Shipping & Delivery
Delivery timelines vary based on location and product type.
Typical delivery:
2–7 business days inside Bangladesh
Delays may occur due to courier issues, special circumstances, or natural events
Shipping fees (if applicable) will be displayed at checkout.
6. Return & Refund Policy
Our return/refund policy is designed to ensure transparency and ease.
Customers are eligible for refunds within 7 days for faulty or defective products.
Please refer to our detailed Refund Policy page for full information.
7. Use of Website
You agree NOT to:
Use the website for harmful, illegal, or fraudulent purposes
Attempt unauthorized access or disrupt website functionality
Upload harmful files or malicious software
Misuse product information or brand materials
Violation of these rules may result in account suspension or legal action.
8. Intellectual Property
All content on kgfneofutures.com — including text, images, logos, product data, graphics, and design — is owned or licensed by KGF Neo Futures.
You may not copy, reproduce, or use this content without written permission.
9. Third-Party Links
Our website may include links to third-party sites.
We are not responsible for:
Their content
Their privacy policies
Their practices
Users should review third-party terms before engaging.
10. Limitation of Liability
KGF Neo Futures is not liable for:
Delays in delivery caused by courier partners
Misuse of products by customers
Loss due to inaccurate customer information
Issues outside our control (natural disasters, network issues, etc.)
We strive to operate responsibly but cannot guarantee uninterrupted service at all times.
11. Privacy & Data Protection
Your privacy matters to us.
All personal data is handled according to our Privacy Policy and in compliance with standards commonly followed in Bangladesh ecommerce.
12. Changes to Terms & Conditions
We may update these terms anytime.
Changes will be effective immediately upon posting on this page.
Continued use of the website means you accept the updated terms.
13. Contact Information
If you have any questions or concerns about these Terms & Conditions, feel free to reach us:
📧 support@kgfneofutures.com
🌐 kgfneofutures.com